Steve Call, PhD, Assistant Professor – School of Design + Construction @ Washington State University
The healthcare FM workforce is aging, with most healthcare facility professionals retiring within the next decade. This session explores what healthcare organization can do to address this workforce shortage, providing evidence-based strategies to assist leaders in developing tools and policies around staff recruitment, retention, and succession planning. Specific suggestions will be offered to assist healthcare leaders in strengthening the trade-to-manager succession model while highlighting other sustainable recruitment sources. Contemporary healthcare FM recruitment and retention challenges will be discussed, including the shrinking labor pool for tradespersons and related resource constraints in both large and small healthcare organization. Opportunities to improve recruitment and retention will also be discussed, include a growing field of FM academic programs and a renewed focus on staff training programs; key competencies for entry-level healthcare facility managers will be reviewed to facilitate development of such training programs to improve and accelerate staff succession.
Outcome Statement 1: Attendees will be able to describe the current state of healthcare FM workforce
Outcome Statement 2: Attendees will be able to identify the main roadblocks to sustainable healthcare FM recruitment and retention
Outcome Statement 3: Attendees will be able to describe evidence-based solutions to better recruit, retain, and develop the right talent.
Outcome Statement 4: Attendees will be able to list the key competencies for a qualified entry-level healthcare facility manager